Customer Journey

{
  "$schema": "https://openpresentation.org/schema/opf/v1",
  "name": "Customer Journey",
  "description": "A journey block that tracks customer stages, needs, and moments of friction.",
  "tone": "persuasive",
  "narrative": "heros-journey",
  "takeaway": "Map customer progression across needs, friction, and decisions.",
  "tags": [
    "content-block",
    "gallery:blocks/customer-journey"
  ],
  "design": {
    "colorScheme": "burnt-orange",
    "fontScheme": "georgia",
    "background": {
      "type": "pattern",
      "pattern": {
        "preset": "pct5",
        "foregroundColor": "#e2e8f0",
        "backgroundColor": "#faf8f5"
      }
    }
  },
  "slides": [
    {
      "id": "customer-journey",
      "layout": "process-flow",
      "title": "Where trust is won or lost",
      "subtitle": "Customer stages, friction points, and opportunities.",
      "timeline": {
        "events": [
          {
            "what": "Discover"
          },
          {
            "what": "Evaluate"
          },
          {
            "what": "Adopt"
          },
          {
            "what": "Expand"
          }
        ]
      },
      "design": {
        "contentBox": false,
        "contentAlignment": "left",
        "titleAlignment": "left",
        "contentDirection": "horizontal"
      }
    }
  ],
  "catalogs": {
    "layouts": {
      "records": [
        {
          "$schema": "https://openpresentation.org/schema/opf-layout/v1",
          "id": "process-flow",
          "name": "Process_Flow",
          "label": "Process Flow",
          "summary": "Step-by-step sequence with arrows or connectors. Shows how something works, from input to output.",
          "description": "Step-by-step sequence with arrows or connectors. Shows how something works, from input to output.",
          "tags": [
            "Steps",
            "Workflow",
            "Sequential"
          ],
          "master": "Gallery",
          "masterSlideIndex": 18,
          "groupHash": "10e4f2138e7f9a48a3fba4f229d8889173da0b3468db7b64a4582d218c1b14be",
          "groupDefault": true,
          "contentType": "Timeline",
          "contentMultiple": "1x",
          "contentAlignment": "Left",
          "contentBox": false,
          "contentTypeChartPrimary": "None",
          "contentTypeImageFill": "None",
          "contentTypeListBullet": "None",
          "contentTypeListHeading": false,
          "slideTitle": true,
          "slideTitleAlignment": "Left",
          "slideImage": false,
          "slideImageAlignment": "None",
          "slideLayoutDirection": "Horizontal",
          "zones": [
            {
              "role": "title",
              "placeholder": "title"
            },
            {
              "role": "timeline",
              "placeholder": "timeline content 2"
            }
          ],
          "preview": {},
          "details": "Step-by-step sequence with arrows or connectors. Shows how something works, from input to output. OPF placeholders: title, timeline.",
          "category": "visual-storytelling",
          "spatialCategory": "single zone",
          "contentTypeTags": [
            "mixed",
            "timeline"
          ],
          "placeholders": [
            {
              "type": "title"
            },
            {
              "type": "timeline"
            }
          ],
          "slideSubtitle": false
        }
      ]
    }
  }
}