Customer Journey

{
  "$schema": "https://openpresentation.org/schema/opf/v1",
  "name": "Customer Journey",
  "description": "A journey block that tracks customer stages, needs, and moments of friction.",
  "tone": "persuasive",
  "narrative": "heros-journey",
  "takeaway": "Map customer progression across needs, friction, and decisions.",
  "tags": [
    "content-block",
    "gallery:blocks/customer-journey"
  ],
  "design": {
    "colorScheme": "burnt-orange",
    "fontScheme": "georgia",
    "background": {
      "type": "pattern",
      "pattern": {
        "preset": "pct5",
        "foregroundColor": "#d6cfc7",
        "backgroundColor": "#f5f0eb"
      }
    }
  },
  "slides": [
    {
      "id": "customer-journey",
      "layout": "process-flow",
      "title": "Where trust is won or lost",
      "subtitle": "Customer stages, friction points, and opportunities.",
      "timeline": {
        "events": [
          {
            "what": "Discover"
          },
          {
            "what": "Evaluate"
          },
          {
            "what": "Adopt"
          },
          {
            "what": "Expand"
          }
        ]
      },
      "design": {
        "contentBox": true,
        "contentAlignment": "left",
        "titleAlignment": "left",
        "contentDirection": "horizontal"
      }
    }
  ]
}